hbo9x Platform Privacy Notice
This page describes what we collect when you use hbo9x and how we keep that data protected. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, verify your identity, or place bets on Liga 1, live-dealer tables, slots, or esports markets, we gather information. We are transparent about what that information is, who has access to it, and how long we keep it.
Our hbo9x privacy policy covers all ways you interact with us—Android APK, iOS browser, desktop web, phone support, and email. We do not sell your data to marketers. We do not share your betting history with third parties except where law requires. We encrypt your personal information and limit access to staff who need it to process your account.
Below, we outline exactly what we collect, why, and how we protect it.
Data We Collect When You Use hbo9x
When you register an account on hbo9x, we collect your email address, phone number, full name, and date of birth. These are necessary to verify your identity and comply with anti-money-laundering regulations. Before your first withdrawal, we ask for a government-issued ID (KTP, passport, or driver's licence) and a proof-of-residence document (utility bill, rental agreement, or government letter). You upload these via our secure app or website; we store them encrypted and never share them except as required by law.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records: the amount, the date, the payment method, and the merchant reference. Your actual bank account details or e-wallet credentials are held by your payment provider, not by hbo9x. We see only the transaction confirmation.
When you place bets on our sportsbook, live-dealer tables, slots, or esports markets, we log every bet—the market, the stake, the outcome, and the settlement. This information is stored in your betting history, which only you can access via your hbo9x account. We use this data to settle your account, detect fraud, and comply with gaming regulations.
Device and Connection Data
When you access hbo9x on your Android phone or iOS browser, we log your device type, operating system version, app version, and IP address. We use this to deliver the correct software version, diagnose connection issues, and detect unauthorized access to your account. If you use hbo9x from Jakarta, Surabaya, Bandung, or Medan on different dates, we note the geographic change but do not track your real-time location.
How We Use Your Data on hbo9x
We use your personal data for four primary purposes: (1) to verify your identity and comply with anti-money-laundering law; (2) to process deposits and withdrawals via your chosen payment method; (3) to settle bets, manage your account balance, and respond to inquiries; and (4) to detect fraud, prevent collusion, and enforce our terms.
We do not use your betting history to build marketing profiles or sell to third-party advertisers. We do not share your name, email, or phone number with other gaming operators or data brokers. During holidays like Idul Fitri, Idul Adha, or Imlek, if we send promotional emails about seasonal offers, you can unsubscribe anytime—we will honor that preference immediately.
Our hbo9x support team may access your account data only to investigate your inquiry, resolve disputes, or prevent fraud. All support staff sign confidentiality agreements. If we detect suspicious activity (e.g., multiple accounts from the same person, rapid withdrawals, or pattern betting that suggests money laundering), we may freeze your account pending investigation and report the activity to Indonesia's Financial Intelligence Unit (PPATK) if required by law.
Our hbo9x privacy commitment is simple: we collect only what we need, protect it fiercely, and never sell it to third parties.
Third-Party Processors and Our hbo9x Data Sharing
We work with trusted processors to operate hbo9x. Payment processors (Midtrans, Doku, or other mobile banking aggregators) handle deposits; they see your transaction data but not your identity documents. Email providers send our notifications; they see only your email address, not your betting history. Cloud servers host our databases; they are encrypted at rest and in transit.
These processors are contractually bound to keep your data confidential and use it only to deliver the service. If a processor is acquired or changes ownership, we notify you and give you 30 days to request data deletion if you choose.
We never share your data with affiliates, marketing agencies, or data analytics firms without your explicit consent. If we sell or merge hbo9x as a business, we will inform account holders and allow you to delete your account before the transaction closes.
Data Retention and Deletion on hbo9x
We retain your account data for as long as your account is active. If you close your account, we keep betting records (required by gaming regulators) for 5 years but delete your personal data (name, phone, ID documents) within 90 days. You may request earlier deletion for non-regulatory data; contact our support team with your account ID and we will process it within 14 days.
If you request deletion of your account and data, we will refund any remaining balance to your linked payment method, deactivate your login, and begin the deletion process immediately. Regulatory records (settlement logs, dispute records) may be kept longer if required by law.
Your Rights on hbo9x
Under Indonesian data protection law and our commitment to transparency, you have the right to: (1) access your personal data anytime via your account dashboard; (2) request a copy of all data we hold about you in a portable format; (3) request correction of inaccurate data; (4) request deletion of non-regulatory data; and (5) opt out of marketing emails and promotional notifications.
To exercise any of these rights, contact our support team via in-app chat or email. We will respond within 14 days. If you believe we have violated your privacy, you may file a complaint with Indonesia's Personal Data Protection Authority or pursue legal remedy in your local jurisdiction.
Security Measures We Implement on hbo9x
Our hbo9x servers use SSL/TLS encryption (https) for all data in transit. Passwords are hashed with bcrypt, so even our team cannot see your plaintext password. Identity documents are encrypted with AES-256 and stored on isolated servers with restricted access. We conduct quarterly security audits and maintain daily encrypted backups.
We offer optional two-factor authentication (2FA) via SMS—enable this in your account settings. Enable biometric login (fingerprint or face ID) on your Android or iOS device for faster, more secure access. If you detect unauthorized access, change your password immediately and contact support.
Data Storage and International Transfers
Our servers may sit outside your jurisdiction. Your data may be processed or stored in multiple countries to ensure redundancy and compliance with international gaming standards. When data leaves Indonesia, it is encrypted and subject to the same security standards we apply locally. By using hbo9x, you consent to this international transfer.
Updates to Our hbo9x Privacy Policy
We may update this privacy policy to reflect new regulations, technical changes, or operational improvements. If we make material changes (e.g., we begin sharing data with a new third party or change retention periods), we will notify you via email and in-app message at least 30 days before the change takes effect. Your continued use of hbo9x after the notice period constitutes acceptance of the updated policy.
Contact Us About Privacy on hbo9x
If you have questions about how we handle your data, want to exercise your privacy rights, or believe we have violated your privacy, contact our support team. We are available in English 24/7 via in-app chat, email, or phone. Include your account ID and a clear description of your request, and we will respond within 24 hours with acknowledgment and within 14 days with a full response.
Our hbo9x privacy commitment is straightforward: we collect what we need, protect it with industry-standard encryption, and treat your data as the sensitive personal information it is. We do not sell, do not share recklessly, and do not tolerate unauthorized access. Thank you for trusting us with your account.